Job ID
51378
Job Title
Safeguarding Coordinator
To work for
Oxfam Syria
Country
Syria
City
Damascus
Field of Work
Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
KEY RESPONSIBILITIES
1: Receive safeguarding concerns/reports and support response
• Sensitively receive safeguarding complaints and related information, and report these concerns, in accordance with Oxfam SOPs, to the Executing Affiliate’s SG Team/Lead.
• Facilitate referral of survivor(s) for immediate, professional assistance, and keep complainant(s)/survivor(s) informed of case progress in case of investigations, as appropriate.
• Maintain overview of referral pathways and legal context in Syria and monitor care provided to victims/survivors.
• Where appropriate, and as requested by EA Safeguarding Team, provide logistical or other support during safeguarding queries and investigations.
• Support the Country Team to embed safeguarding reporting procedures throughout the team’s work, including programmes
• Engage with relevant teams in-country to ensure safeguarding is properly resourced
2: Build Capacity and raise awareness about Oxfam policies and procedures regarding sexual exploitation, sexual abuse and child abuse
• Design and deliver training in line with safeguarding shared service materials on awareness raising and other capacity building activities for staff, affiliated personnel volunteers, Communities in need (Beneficiaries) and others across Oxfam in Syria.
• Conduct awareness raising sessions on safeguarding policies and procedures, complaints mechanisms and process, roles and responsibilities of Oxfam staff in safeguarding.
• In collaboration with Human Resources, conduct safeguarding awareness training (e.g. on how to recognise harassment and SEA) and induction for all new staff, and refresher trainings for all staff on a regular basis.
• Support provision of safeguarding training and awareness raising sessions for partner organisations, service providers and suppliers in Syria.
• Facilitate and support awareness-raising campaigns with beneficiaries and local communities on Safeguarding, the standards of conduct expected of Oxfam in [country]’s staff, and the various complaints mechanisms for raising Safeguarding allegations or concerns, including contact details (including, as applicable, in an inter-agency context)
• Work with HR and other relevant personnel (e.g. gender, protection) on Safeguarding related aspects, including ensuring that all personnel sign the code of conduct and that screening for past Safeguarding violations is a regular part of the recruitment process.
3: Promoting best practice, including in an inter-agency context
• Pro-actively link with and learn from safeguarding staff in other organisations in the country.
• Influencing managers, staff and volunteers and developing effective networks with external bodies, i.e.
• Coordinate with the RSGA to document and promote best practice regionally
4: Engage with strategy development and operational planning. Support operational implementation and coordinate with management to ensure resourcing for SG plans.
Resource Management
• Work closely with relevant teams in-country and if appropriate, the Region, to resource safeguarding activities.
• Ensure SG is embedded in programs/ project proposals
• Share with management SG funding opportunities that are announced at the country level through PSEAH networks.
Action Planning & Implementation
• Lead and support in the development and implementation of the Safeguarding action plan
• Lead monthly planning of SG activities and their implementation.
• Ensure logistical support for timely delivery of SG activities.
• In coordination with RSGA, support managers and technical teams on SG-related issues and processes
• Support CD, funding team and EA to respond to donor queries related to Safeguarding.
• Undertake Safeguarding risk assessments and monitoring of risk mitigation activities.
• Work with other teams to integrate safeguarding within their work.
• Conduct program visits to program locations in the aim of observing SG implementation and identify areas of improvements.
Partner & Community Engagement
• Undertake a safeguarding assessment.
• Support partners in establishing their own SG systems.
• With RSGA support, facilitate SG workshops for partners as needed.
• Lead community awareness sessions and IEC materials development.
• Work closely with programs to raise awareness of community committees on expected behavior and ways of working.
• Capacity build Oxfam Community engagement committees so they are aware of Oxfam’s Safeguarding policies
• Raise awareness within community engagement committees on expected behaviors, and if appropriate, collaborate with program teams to request CoC signature.
• Capacity build community committees on feedback mechanisms and safeguarding
• Guide referrals of non-Oxfam-related Safeguarding complaints.
• Undertake safeguarding risk assessments through community consultations, in a safe, timely, and effective manner, maintaining confidentiality.
• Collaborate with MEAL team in integrating SG in CFM and monitored
Reporting; Learning; Best Practice
• Report to the country leadership team and RSGA on core standards progress, lessons learned, gaps, and possible mitigation.
• Coordinate with the Regional Safeguarding Advisor to document and promote best practices regionally.
Communication
• In collaboration with MEAL and Comms teams, gather and share SG success stories and challenges faced within our programs (resource and time-dependent).
5: Engagement with Safeguarding Focal Points
• Matrix manages Safeguarding Focal Points and input on their objectives.
• Support SGFPs to build their capacity.
• Coordinate work amongst SGFPs.
6: External Representation; develop effective networks with external bodies.
• Represent Oxfam, participate in and contribute to PSEAH /safeguarding networks, and meetings with other organizations.
• Act as (co-)chair/ coordinator of inter-agency PSEAH Network, if requested.
• Promoting best practices, including in an inter-agency context.
7: Other tasks
• Support the Country Team in developing an understanding of the information needs of Oxfam staff, counterparts, and beneficiaries in relation to safeguarding.
• Support Country Director, Oxfam GB Safeguarding Team and Regional Safeguarding Advisor to shape
• Oxfam Syria’s Safeguarding strategy, implement safeguarding policies, and report back to Country Leadership Team on progress
• Contribute to and influence operational planning and ensure that SG plans are adequately resourced.
• Supervise and support (part-time) Safeguarding Focal Points in field locations within the country.
• In coordination with RSGA, provide regular reports and revisions to work plans on safeguarding activities, incorporating feedback on progress, lessons learnt, gaps and possible mitigation.
• Conduct periodic assessments of implementation of One Oxfam safeguarding policies and practices in Syria and suggest improvements to senior management.
• Undertake safeguarding risk assessments and monitoring, including through consultations with communities, in a safe, timely and effective manner while maintaining high levels of confidentiality, and support implementation of risk mitigation and safe programming plans.
• Work with other relevant teams, such as protection, MEL, gender, communications, programmes, and fundraising, on integrating safeguarding into all aspects of Oxfam in [country]’s work.
1: Receive safeguarding concerns/reports and support response
• Sensitively receive safeguarding complaints and related information, and report these concerns, in accordance with Oxfam SOPs, to the Executing Affiliate’s SG Team/Lead.
• Facilitate referral of survivor(s) for immediate, professional assistance, and keep complainant(s)/survivor(s) informed of case progress in case of investigations, as appropriate.
• Maintain overview of referral pathways and legal context in Syria and monitor care provided to victims/survivors.
• Where appropriate, and as requested by EA Safeguarding Team, provide logistical or other support during safeguarding queries and investigations.
• Support the Country Team to embed safeguarding reporting procedures throughout the team’s work, including programmes
• Engage with relevant teams in-country to ensure safeguarding is properly resourced
2: Build Capacity and raise awareness about Oxfam policies and procedures regarding sexual exploitation, sexual abuse and child abuse
• Design and deliver training in line with safeguarding shared service materials on awareness raising and other capacity building activities for staff, affiliated personnel volunteers, Communities in need (Beneficiaries) and others across Oxfam in Syria.
• Conduct awareness raising sessions on safeguarding policies and procedures, complaints mechanisms and process, roles and responsibilities of Oxfam staff in safeguarding.
• In collaboration with Human Resources, conduct safeguarding awareness training (e.g. on how to recognise harassment and SEA) and induction for all new staff, and refresher trainings for all staff on a regular basis.
• Support provision of safeguarding training and awareness raising sessions for partner organisations, service providers and suppliers in Syria.
• Facilitate and support awareness-raising campaigns with beneficiaries and local communities on Safeguarding, the standards of conduct expected of Oxfam in [country]’s staff, and the various complaints mechanisms for raising Safeguarding allegations or concerns, including contact details (including, as applicable, in an inter-agency context)
• Work with HR and other relevant personnel (e.g. gender, protection) on Safeguarding related aspects, including ensuring that all personnel sign the code of conduct and that screening for past Safeguarding violations is a regular part of the recruitment process.
3: Promoting best practice, including in an inter-agency context
• Pro-actively link with and learn from safeguarding staff in other organisations in the country.
• Influencing managers, staff and volunteers and developing effective networks with external bodies, i.e.
• Coordinate with the RSGA to document and promote best practice regionally
4: Engage with strategy development and operational planning. Support operational implementation and coordinate with management to ensure resourcing for SG plans.
Resource Management
• Work closely with relevant teams in-country and if appropriate, the Region, to resource safeguarding activities.
• Ensure SG is embedded in programs/ project proposals
• Share with management SG funding opportunities that are announced at the country level through PSEAH networks.
Action Planning & Implementation
• Lead and support in the development and implementation of the Safeguarding action plan
• Lead monthly planning of SG activities and their implementation.
• Ensure logistical support for timely delivery of SG activities.
• In coordination with RSGA, support managers and technical teams on SG-related issues and processes
• Support CD, funding team and EA to respond to donor queries related to Safeguarding.
• Undertake Safeguarding risk assessments and monitoring of risk mitigation activities.
• Work with other teams to integrate safeguarding within their work.
• Conduct program visits to program locations in the aim of observing SG implementation and identify areas of improvements.
Partner & Community Engagement
• Undertake a safeguarding assessment.
• Support partners in establishing their own SG systems.
• With RSGA support, facilitate SG workshops for partners as needed.
• Lead community awareness sessions and IEC materials development.
• Work closely with programs to raise awareness of community committees on expected behavior and ways of working.
• Capacity build Oxfam Community engagement committees so they are aware of Oxfam’s Safeguarding policies
• Raise awareness within community engagement committees on expected behaviors, and if appropriate, collaborate with program teams to request CoC signature.
• Capacity build community committees on feedback mechanisms and safeguarding
• Guide referrals of non-Oxfam-related Safeguarding complaints.
• Undertake safeguarding risk assessments through community consultations, in a safe, timely, and effective manner, maintaining confidentiality.
• Collaborate with MEAL team in integrating SG in CFM and monitored
Reporting; Learning; Best Practice
• Report to the country leadership team and RSGA on core standards progress, lessons learned, gaps, and possible mitigation.
• Coordinate with the Regional Safeguarding Advisor to document and promote best practices regionally.
Communication
• In collaboration with MEAL and Comms teams, gather and share SG success stories and challenges faced within our programs (resource and time-dependent).
5: Engagement with Safeguarding Focal Points
• Matrix manages Safeguarding Focal Points and input on their objectives.
• Support SGFPs to build their capacity.
• Coordinate work amongst SGFPs.
6: External Representation; develop effective networks with external bodies.
• Represent Oxfam, participate in and contribute to PSEAH /safeguarding networks, and meetings with other organizations.
• Act as (co-)chair/ coordinator of inter-agency PSEAH Network, if requested.
• Promoting best practices, including in an inter-agency context.
7: Other tasks
• Support the Country Team in developing an understanding of the information needs of Oxfam staff, counterparts, and beneficiaries in relation to safeguarding.
• Support Country Director, Oxfam GB Safeguarding Team and Regional Safeguarding Advisor to shape
• Oxfam Syria’s Safeguarding strategy, implement safeguarding policies, and report back to Country Leadership Team on progress
• Contribute to and influence operational planning and ensure that SG plans are adequately resourced.
• Supervise and support (part-time) Safeguarding Focal Points in field locations within the country.
• In coordination with RSGA, provide regular reports and revisions to work plans on safeguarding activities, incorporating feedback on progress, lessons learnt, gaps and possible mitigation.
• Conduct periodic assessments of implementation of One Oxfam safeguarding policies and practices in Syria and suggest improvements to senior management.
• Undertake safeguarding risk assessments and monitoring, including through consultations with communities, in a safe, timely and effective manner while maintaining high levels of confidentiality, and support implementation of risk mitigation and safe programming plans.
• Work with other relevant teams, such as protection, MEL, gender, communications, programmes, and fundraising, on integrating safeguarding into all aspects of Oxfam in [country]’s work.
Qualifications
Academic
• Bachelor’s degree in social sciences and humanities including but not limited to development studies, law, sociology, and international relations.
Safeguarding
• Minimum of 5 years’ experience in Safeguarding / PSEAH / Child safeguarding / Protection / Safe Programming / Gender or related fields.
• Experience working with children and/ or adults who have witnessed or experienced Safeguarding or protection concerns
• An understanding of SEAH and child abuse risk factors
• Understanding and/or experience of survivor-centred investigation, the best interest of children, and case management processes
Technical Advice & Knowledge management
• Experience in knowledge management and learning to ensure findings in safeguarding influence practice in real-time
• Experienced in providing practical technical Safeguarding solutions, including advice on the application of SG standards and tools in the local context.
Capacity Building & Communication
• Experience in adapting and delivering contextually appropriate training and capacity-building activities for diverse organizations and audiences, including children and adult training as well as awareness sessions for nonliterate persons
• Experienced in developing / adapting tools to be context-specific for diverse organizations and audiences.
Partnership, Community, and Network Engagement
• Strong understanding of the local context
• Experience in working with partners and building strong, equitable partnerships
• Understanding of & experience in carrying out participatory assessments
• Understanding of developing accountability mechanisms, including community-based complaint mechanisms.
• Experienced in engaging with or supporting Communities of Practice and other networks
• Demonstrates sensitivity to cultural differences and gender issues, as well as a commitment to equal opportunities
• Demonstrates an openness and willingness to learn about the application of gender/gender and child protection mainstreaming, feminist principles, women’s rights, and diversity for all aspects of development work
• Strong analytical and problem-solving skills
• Organisational skills
• Excellent interpersonal and communication skills (particularly active listening) able to engage with people of all identities in a non-judgemental manner.
• Ability to follow effective self-care techniques
• Prepared to deal with emotionally challenging situations
• An understanding of the country's context and ways of working
• Excellent written and spoken local language/s
• Fluency in written/spoken English
• Excellent communication and leadership skills Ability to work collaboratively with a wide range of stakeholders using a variety of styles, considering cultural differences.
• Able to work professionally and with a high degree of confidentiality
• Ability to work under pressure
• Able to work independently
• Excellent self-awareness and understanding of the need for self-care.
• Commitment to follow procedures, take guidance and instruction from the Regional Safeguarding Advisor
• Strong understanding of SG risks related to working with communities.
Skills & Competencies
• Commitment to upholding and modelling Oxfam’s values, demonstrating integrity, diplomacy, professionalism, reliability, and resilience always
Desirable
•Experience of working in an NGO. CBO, INGO or UN context
• Experience working in both development and/or humanitarian contexts
• Understanding of SG investigations
Experience in using Microsoft Office pack and IT tools
• Bachelor’s degree in social sciences and humanities including but not limited to development studies, law, sociology, and international relations.
Safeguarding
• Minimum of 5 years’ experience in Safeguarding / PSEAH / Child safeguarding / Protection / Safe Programming / Gender or related fields.
• Experience working with children and/ or adults who have witnessed or experienced Safeguarding or protection concerns
• An understanding of SEAH and child abuse risk factors
• Understanding and/or experience of survivor-centred investigation, the best interest of children, and case management processes
Technical Advice & Knowledge management
• Experience in knowledge management and learning to ensure findings in safeguarding influence practice in real-time
• Experienced in providing practical technical Safeguarding solutions, including advice on the application of SG standards and tools in the local context.
Capacity Building & Communication
• Experience in adapting and delivering contextually appropriate training and capacity-building activities for diverse organizations and audiences, including children and adult training as well as awareness sessions for nonliterate persons
• Experienced in developing / adapting tools to be context-specific for diverse organizations and audiences.
Partnership, Community, and Network Engagement
• Strong understanding of the local context
• Experience in working with partners and building strong, equitable partnerships
• Understanding of & experience in carrying out participatory assessments
• Understanding of developing accountability mechanisms, including community-based complaint mechanisms.
• Experienced in engaging with or supporting Communities of Practice and other networks
• Demonstrates sensitivity to cultural differences and gender issues, as well as a commitment to equal opportunities
• Demonstrates an openness and willingness to learn about the application of gender/gender and child protection mainstreaming, feminist principles, women’s rights, and diversity for all aspects of development work
• Strong analytical and problem-solving skills
• Organisational skills
• Excellent interpersonal and communication skills (particularly active listening) able to engage with people of all identities in a non-judgemental manner.
• Ability to follow effective self-care techniques
• Prepared to deal with emotionally challenging situations
• An understanding of the country's context and ways of working
• Excellent written and spoken local language/s
• Fluency in written/spoken English
• Excellent communication and leadership skills Ability to work collaboratively with a wide range of stakeholders using a variety of styles, considering cultural differences.
• Able to work professionally and with a high degree of confidentiality
• Ability to work under pressure
• Able to work independently
• Excellent self-awareness and understanding of the need for self-care.
• Commitment to follow procedures, take guidance and instruction from the Regional Safeguarding Advisor
• Strong understanding of SG risks related to working with communities.
Skills & Competencies
• Commitment to upholding and modelling Oxfam’s values, demonstrating integrity, diplomacy, professionalism, reliability, and resilience always
Desirable
•Experience of working in an NGO. CBO, INGO or UN context
• Experience working in both development and/or humanitarian contexts
• Understanding of SG investigations
Experience in using Microsoft Office pack and IT tools
Salary and Benefits
As per Oxfam in Syria Salary Scale
About us
Oxfam is an international confederation of 17 organizations networked together in more than 90 countries, as part of a global movement for change, to build a future free from the injustice of poverty.
In Syria :
While Oxfam has been present in the region since 1970, it began operating in Syria through its Damascus based presence in July 2013. Since then, Oxfam has been responding to both the urgent WASH needs for vulnerable people, and has been working on the rehabilitation of water systems in order to provide durable, more sustainable solutions to the affected populations. Interventions implemented under Oxfam's WASH Programme include: Provision of Acute Emergency Life-Saving WASH Services, Rehabilitation of Water Systems, Hygiene Promotion and Water Conservation, Capacity Building and Training, and Improved Emergency WASH Coordination. To date, Oxfam has been worked in 10 governorates, seeking out to over 2.5 million beneficiaries.
In Syria :
While Oxfam has been present in the region since 1970, it began operating in Syria through its Damascus based presence in July 2013. Since then, Oxfam has been responding to both the urgent WASH needs for vulnerable people, and has been working on the rehabilitation of water systems in order to provide durable, more sustainable solutions to the affected populations. Interventions implemented under Oxfam's WASH Programme include: Provision of Acute Emergency Life-Saving WASH Services, Rehabilitation of Water Systems, Hygiene Promotion and Water Conservation, Capacity Building and Training, and Improved Emergency WASH Coordination. To date, Oxfam has been worked in 10 governorates, seeking out to over 2.5 million beneficiaries.
Required employees number
1
Posted On
Oct 01, 2026
Expiry Date
Oct 16, 2026
CV Language
English
