Job ID

Job Title
Premium Services Specialist

To work for
Syriatel Mobile Telecom S.A.



Field of Work

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

1. Identify and prospect innovative services and business opportunities to support new

revenue growth for premium services.

2. Prepare evaluation forms, business cases and product descriptions for all new services

related to service providers.

3. Check the feasibility of new services, participate in developing its best design and assist

in managing and monitoring the implementation within timeline.

4. Set the plan for budgeted services promotion plan and prepare literature for promotion

and follow up its implementation.

5. Prepare the service marketing brief form, identify the needed media tools & coordinate

with the communication unit to have all media plan elements ready before launching.

6. Review visuals, literature, brand name and slogan related to premium services and

provide recommendations to direct line of authority.

7. Prepare SYTRA letters of new services and services cancelation.

8. Ensure the services readiness before the launch in coordination with concerned entities.

9. Send new services descriptions and details to Customer Service department before

launching and continuously coordinate with front liners to provide the proper feedback to

customers .

10. Build and maintain good business relations with service providers and coordinate with

them regarding new services proposals, problem, and complaints …etc

11. Handle customers' complaints received by Customer Service effectively and timely as per

related policies and procedures, and provide a complete and accurate feedback with the

proper solution.

12. Maintain support and improve existing services in coordination with service providers

13. Monitor and control the existing premium services’ performance through traffic monthly

report, complaints and customers feedback and recommend enhancement plan.

14. Test new services, monitor services content in terms of quality, quantity and timing, and

recommend services termination.

15. Update Syriatel short codes database and revenue sharing system

16. Send the list of Short codes to MIS and Revenue Assurance unit on monthly basis.

17. Prepare monthly and ad hoc reports to be presented to marketing management.

1. Education: Bachelor degree in Marketing / Business Administration is required.

2. Experience: 1-2 Years CS/MR Experience in Telecom is required.

3. Professional Certification: N/A

Specific Vacancy Requirements
1. Computer/IT Skills:

1.1 Word: Good

1.2 Excel: Very Good

2. English Level:

2.1 Conversation: Good

2.2 Writing: Good

2.3 Comprehension: Good

Salary and Benefits

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number

Posted On
Nov 17, 2019

Expiry Date
Dec 17, 2019


CV Language

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