Job ID
43922
Job Title
Customer Service Representative
To work for
ISSACO FOR LOGISTICS SOLUTIONS
Country
Syria
City
Damascus
Field of Work
Production - Customer services - Administrative
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Scope of Work:
Act as the bridge between clients and internal departments, ensuring excellent customer service, real-time updates, and resolution of issues throughout the shipping cycle.
Key Responsibilities:
Serve as the main point of contact for all client shipping inquiries.
Coordinate shipment movements with logistics, warehouse, and documentation teams.
Track land, air, and sea shipments and proactively update customers on status.
Escalate service failures and work with relevant teams to provide timely resolutions.
Maintain CRM records and client interaction logs.
Act as the bridge between clients and internal departments, ensuring excellent customer service, real-time updates, and resolution of issues throughout the shipping cycle.
Key Responsibilities:
Serve as the main point of contact for all client shipping inquiries.
Coordinate shipment movements with logistics, warehouse, and documentation teams.
Track land, air, and sea shipments and proactively update customers on status.
Escalate service failures and work with relevant teams to provide timely resolutions.
Maintain CRM records and client interaction logs.
Qualifications
Education: Bachelor's degree in Business Administration, Logistics, or a related field from an accredited university.
Experience: Minimum two years of customer service experience in logistics, shipping, or freight forwarding.
Languages: Proficiency in Arabic and English (both written and spoken).
Technical Skills:
Proficient in CRM systems and shipment tracking software.
Strong MS Office skills (Excel, Word, Outlook).
Knowledge:
Understanding of shipping documentation and logistics processes.
Familiarity with land, air, and sea freight operations.
Experience: Minimum two years of customer service experience in logistics, shipping, or freight forwarding.
Languages: Proficiency in Arabic and English (both written and spoken).
Technical Skills:
Proficient in CRM systems and shipment tracking software.
Strong MS Office skills (Excel, Word, Outlook).
Knowledge:
Understanding of shipping documentation and logistics processes.
Familiarity with land, air, and sea freight operations.
Specific Vacancy Requirements
Proven ability to handle customer inquiries and resolve service-related issues promptly.
Demonstrated coordination skills between clients and multiple internal departments.
Strong organizational skills for maintaining accurate CRM records.
High attention to detail, accuracy, and professionalism in customer interactions.
Ability to work under pressure, meet deadlines, and manage multiple priorities simultaneously.
Demonstrated coordination skills between clients and multiple internal departments.
Strong organizational skills for maintaining accurate CRM records.
High attention to detail, accuracy, and professionalism in customer interactions.
Ability to work under pressure, meet deadlines, and manage multiple priorities simultaneously.
Salary and Benefits
Will be commensurate with industry standards and experience.
About us
Established in 1989, ISSACO LOGISTICS is a leading logistics and freight forwarding company headquartered in Damascus, Syria. With more than three decades of experience, ISSACO has developed a solid reputation for providing dependable and professional services in marine, air, and road shipping, along with fully integrated logistics solutions across the Levant, GCC countries, MENA region, Turkey, and China.
Founded by the Issa family, ISSACO emerged during a time of economic and infrastructure growth in the region, and quickly grew to become a preferred logistics partner for many businesses across the Middle East. The company specializes in a wide range of services, including import, export, customs clearance, transit operations, warehousing, distribution, and door-to-door shipping.
ISSACO's commitment to quality, customer satisfaction, and continuous improvement is the driving force behind its long-standing success. Backed by a team of experienced managers and logistics professionals, ISSACO integrates the latest technologies and smart systems to provide clients with efficient, traceable, and cost-effective supply chain solutions.
Founded by the Issa family, ISSACO emerged during a time of economic and infrastructure growth in the region, and quickly grew to become a preferred logistics partner for many businesses across the Middle East. The company specializes in a wide range of services, including import, export, customs clearance, transit operations, warehousing, distribution, and door-to-door shipping.
ISSACO's commitment to quality, customer satisfaction, and continuous improvement is the driving force behind its long-standing success. Backed by a team of experienced managers and logistics professionals, ISSACO integrates the latest technologies and smart systems to provide clients with efficient, traceable, and cost-effective supply chain solutions.
Required employees number
4
Posted On
Aug 12, 2025
Expiry Date
Sep 11, 2025
