Job ID
44166
Job Title
Talent Support Specialist (Bilingual – English & Arabic)
To work for
Confidential
Country
Syria
City
Damascus
Field of Work
Customer services - Administrative
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Key Responsibilities
Talent Communication & Support
• Handle daily conversations with talents via calls, chats, and emails
• Resolve inbound requests, complaints, and disputes professionally
• Conduct outbound follow-ups, check-ins, and well-being outreach
• Escalate issues internally and ensure proper closure
Onboarding & Offboarding
• Manage end-to-end onboarding: document collection, system access, and briefings
• Oversee resignations, terminations, and contract completions
• Conduct exit interviews and gather feedback
• Activate time-tracking tools and promote consistent usage
Compliance & Reporting
• Validate attendance and task tracking submissions
• Prepare monthly attendance reports for clients
• Monitor compliance and coordinate with Finance on warnings or deductions
Talent Communication & Support
• Handle daily conversations with talents via calls, chats, and emails
• Resolve inbound requests, complaints, and disputes professionally
• Conduct outbound follow-ups, check-ins, and well-being outreach
• Escalate issues internally and ensure proper closure
Onboarding & Offboarding
• Manage end-to-end onboarding: document collection, system access, and briefings
• Oversee resignations, terminations, and contract completions
• Conduct exit interviews and gather feedback
• Activate time-tracking tools and promote consistent usage
Compliance & Reporting
• Validate attendance and task tracking submissions
• Prepare monthly attendance reports for clients
• Monitor compliance and coordinate with Finance on warnings or deductions
Qualifications
Requirements & Qualifications
• Minimum 2 years in Customer Support, HR Operations, or related fields
• Experience with CRM systems or ticketing platforms
• Strong communication skills in both English and Arabic
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Highly organized and discreet with sensitive information
• Problem-solving mindset and ability to work under pressure
• Minimum 2 years in Customer Support, HR Operations, or related fields
• Experience with CRM systems or ticketing platforms
• Strong communication skills in both English and Arabic
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Highly organized and discreet with sensitive information
• Problem-solving mindset and ability to work under pressure
Salary and Benefits
negotiable
About us
We Got Nerds we offer several web services to help customers build their business in the terms of today's market and tomorrow's conditions
Required employees number
1
Posted On
Aug 25, 2025
Expiry Date
Sep 24, 2025
CV Language
English
