Job ID
46012
Job Title
Concierge Supervisor
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1.Supervises the team that maintains guest relationships with our Brigham Collection guests by providing assistance and training in corresponding with guests in advance of stay, asking if they would like assistance in obtaining additions to their itineraries, being able to discuss the adventures, community information, activities, events, so that a guest would choose to take additional services that would add revenue opportunities that do not currently exist.
2.Acts as a “first contact” by responding to guest complaints, conducts research to develop the most effective solutions and negotiates results prior to escalating to Manager.
3.Assists Manager and Activities Coordinator with various administrative duties including but not limited to.
4.Distributes printed materials such as brochures of local attractions.
5.Ensure constant enough supply and availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, which may be handed over to guests.
6.Manage the process and assist agents and guests with concierge services such as booking of shows, tours, restaurant reservations.
7.Greets customers immediately with a friendly and sincere welcome in person and by phone.
8.Trains, supervises and disciplines concierge staff while ensuring agents are at their stations, logged onto their computers and phones and ready to assist guests.
9.Coordinate effective use of personnel, supplies, equipment and facilities.
10.Ensure assistance with the Guest Services that all luggage, messages, parcels, are handled, delivered, retrieved or stored efficiently.
2.Acts as a “first contact” by responding to guest complaints, conducts research to develop the most effective solutions and negotiates results prior to escalating to Manager.
3.Assists Manager and Activities Coordinator with various administrative duties including but not limited to.
4.Distributes printed materials such as brochures of local attractions.
5.Ensure constant enough supply and availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, which may be handed over to guests.
6.Manage the process and assist agents and guests with concierge services such as booking of shows, tours, restaurant reservations.
7.Greets customers immediately with a friendly and sincere welcome in person and by phone.
8.Trains, supervises and disciplines concierge staff while ensuring agents are at their stations, logged onto their computers and phones and ready to assist guests.
9.Coordinate effective use of personnel, supplies, equipment and facilities.
10.Ensure assistance with the Guest Services that all luggage, messages, parcels, are handled, delivered, retrieved or stored efficiently.
Qualifications
1.Bachelor’s degree in Hospitality Management or a related field is a plus.
2.Two years management experience, preferably in a customer service environment.
2.Two years management experience, preferably in a customer service environment.
Specific Vacancy Requirements
- Word, Excel, Outlook preferred.
- Fluency in multiple languages is a plus.
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
- Fluency in multiple languages is a plus.
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance
- Social Security.
- Medical Insurance
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction.
Required employees number
3
Posted On
Dec 22, 2025
Expiry Date
Jan 21, 2026
CV Language
English
