Job ID
46019
Job Title
Operator supervisor
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1.Supervise and support telephone operators during shifts.
2.Ensure all incoming and outgoing calls are handled promptly and courteously.
3.Train operators on call procedures, hotel services, and guest etiquette.
4.Monitor call quality and service standards.
5.Coordinate with front office, housekeeping, and other departments.
6.Handle guest complaints related to phone services.
7.Prepare duty schedules and manage staff attendance.
8.Ensure confidentiality and accuracy of guest information.
9.Maintain proper use of telephone systems and equipment.
2.Ensure all incoming and outgoing calls are handled promptly and courteously.
3.Train operators on call procedures, hotel services, and guest etiquette.
4.Monitor call quality and service standards.
5.Coordinate with front office, housekeeping, and other departments.
6.Handle guest complaints related to phone services.
7.Prepare duty schedules and manage staff attendance.
8.Ensure confidentiality and accuracy of guest information.
9.Maintain proper use of telephone systems and equipment.
Qualifications
1.degree in hotel management or relevant field will be a plus.
2.Previous experience as a hotel operator or supervisor.
2.Previous experience as a hotel operator or supervisor.
Specific Vacancy Requirements
- Strong leadership and communication skills.
- Excellent customer service skills.
- Ability to work under pressure in a fast-paced environment.
- Good knowledge of hotel services and operations.
- Professional attitude and appearance.
- Excellent customer service skills.
- Ability to work under pressure in a fast-paced environment.
- Good knowledge of hotel services and operations.
- Professional attitude and appearance.
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance.
- Social Security.
- Medical Insurance.
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Méridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction.
Required employees number
3
Posted On
Dec 22, 2025
Expiry Date
Jan 21, 2026
