Job ID
43432
Job Title
Customer Service Agent
To work for
Etloob L.L.C
Country
Syria
City
Damascus
Field of Work
Customer services
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Answer customer inquiries and provide assistance through various channels such as calls, emails, and chats in a professional manner.
Handle all matters concerning orders, payments, shipping, and product details.
Manage customer orders and ensure that delivery is carried out correctly and on time.
Work with other departments (Field Operations, Storage Facilities, Suppliers) to address customer issues in a timely manner.
Document customer complaints and continuously improve workflows for resolving customer issues.
Always treat customers in a polite, helpful, and professional manner without exception.
Proactively address customer needs and ensure their satisfaction to build lasting loyalty.
Handle all matters concerning orders, payments, shipping, and product details.
Manage customer orders and ensure that delivery is carried out correctly and on time.
Work with other departments (Field Operations, Storage Facilities, Suppliers) to address customer issues in a timely manner.
Document customer complaints and continuously improve workflows for resolving customer issues.
Always treat customers in a polite, helpful, and professional manner without exception.
Proactively address customer needs and ensure their satisfaction to build lasting loyalty.
Qualifications
Earlier worked in customer service or call centers (ideal candidates worked in e-commerce, logistics, or retail).
Possesses Arabic communication skills and English is an added advantage.
Strong attention to detail and proficient in solving problems.
Capable of managing several activities simultaneously and able to work under stress in a swift moving environment.
Microsoft Office and customer support tools user skilled.
Willing to adapt as well as learn while working and growth in a fast-moving company as part of a team.
Possesses Arabic communication skills and English is an added advantage.
Strong attention to detail and proficient in solving problems.
Capable of managing several activities simultaneously and able to work under stress in a swift moving environment.
Microsoft Office and customer support tools user skilled.
Willing to adapt as well as learn while working and growth in a fast-moving company as part of a team.
Specific Vacancy Requirements
Availability for shift-based work, including holidays.
Commitment to providing exceptional service and continuously improving customer experience.
Basic understanding of online shopping processes and delivery workflows is an advantage.
Commitment to providing exceptional service and continuously improving customer experience.
Basic understanding of online shopping processes and delivery workflows is an advantage.
Salary and Benefits
As Per Etloob Salary Scale
About us
The Huge Yellow Machine Etloob – is an e-commerce and delivery platform that started in 2019, aiming to streamline shopping through advanced technology.
Etloob serves more than seventy thousand items from over two hundred partner stores ranging from groceries, electronics, home and beauty appliances, furniture, and even accessories alongside handmade gifts. The customers are now able to shop from many local and international brands through Etloob.
Our mission is to seamlessly integrate the professional customer service team and reliable delivery network to ship essentials right to people's doorsteps.
Apart from fueling the local economy, our customers have the convenience to pay online, prepaid cash, and cash on delivery, making transactions safe and hassle-free. With our extensive delivery and shipping services, all customers receive their orders readily, regardless of their location.
Our customers enjoy ultimate convenience through our easy-to-use app where they browse the catalog, order products, and track their deliveries in real time, ensuring reliability thanks to advanced logistics and outstanding customer support.
Etloob serves more than seventy thousand items from over two hundred partner stores ranging from groceries, electronics, home and beauty appliances, furniture, and even accessories alongside handmade gifts. The customers are now able to shop from many local and international brands through Etloob.
Our mission is to seamlessly integrate the professional customer service team and reliable delivery network to ship essentials right to people's doorsteps.
Apart from fueling the local economy, our customers have the convenience to pay online, prepaid cash, and cash on delivery, making transactions safe and hassle-free. With our extensive delivery and shipping services, all customers receive their orders readily, regardless of their location.
Our customers enjoy ultimate convenience through our easy-to-use app where they browse the catalog, order products, and track their deliveries in real time, ensuring reliability thanks to advanced logistics and outstanding customer support.
Required employees number
1
Posted On
Jul 03, 2025
Expiry Date
Aug 02, 2025
Photo
Required
CV Language
English
