Job ID
43435
Job Title
IT Help Desk Specialist - Male
To work for
Etloob L.L.C
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security - IT Hardware
Job Type
Full time
Military service
Finished or Exempted
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to requests via phone, email, or chat in a timely manner.
Diagnose and resolve technical hardware and software issues.
Install, modify, and repair computer hardware and software.
Maintain daily performance of computer systems.
Log all help desk interactions and follow up to ensure issue resolution.
Assist with onboarding of new users and provide basic training when necessary.
Respond to requests via phone, email, or chat in a timely manner.
Diagnose and resolve technical hardware and software issues.
Install, modify, and repair computer hardware and software.
Maintain daily performance of computer systems.
Log all help desk interactions and follow up to ensure issue resolution.
Assist with onboarding of new users and provide basic training when necessary.
Qualifications
Proven experience as a help desk technician or other customer support role.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Degree in IT, Computer Science, or relevant field.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Degree in IT, Computer Science, or relevant field.
Specific Vacancy Requirements
Fluency in English and Arabic is preferred.
Availability for full-time work, including possible evening or weekend shifts.
Strong organizational and time-management skills.
Ability to work both independently and as part of a team.
Availability for full-time work, including possible evening or weekend shifts.
Strong organizational and time-management skills.
Ability to work both independently and as part of a team.
Salary and Benefits
As Per Etloob Salary Scale
About us
The Huge Yellow Machine Etloob – is an e-commerce and delivery platform that started in 2019, aiming to streamline shopping through advanced technology.
Etloob serves more than seventy thousand items from over two hundred partner stores ranging from groceries, electronics, home and beauty appliances, furniture, and even accessories alongside handmade gifts. The customers are now able to shop from many local and international brands through Etloob.
Our mission is to seamlessly integrate the professional customer service team and reliable delivery network to ship essentials right to people's doorsteps.
Apart from fueling the local economy, our customers have the convenience to pay online, prepaid cash, and cash on delivery, making transactions safe and hassle-free. With our extensive delivery and shipping services, all customers receive their orders readily, regardless of their location.
Our customers enjoy ultimate convenience through our easy-to-use app where they browse the catalog, order products, and track their deliveries in real time, ensuring reliability thanks to advanced logistics and outstanding customer support.
Etloob serves more than seventy thousand items from over two hundred partner stores ranging from groceries, electronics, home and beauty appliances, furniture, and even accessories alongside handmade gifts. The customers are now able to shop from many local and international brands through Etloob.
Our mission is to seamlessly integrate the professional customer service team and reliable delivery network to ship essentials right to people's doorsteps.
Apart from fueling the local economy, our customers have the convenience to pay online, prepaid cash, and cash on delivery, making transactions safe and hassle-free. With our extensive delivery and shipping services, all customers receive their orders readily, regardless of their location.
Our customers enjoy ultimate convenience through our easy-to-use app where they browse the catalog, order products, and track their deliveries in real time, ensuring reliability thanks to advanced logistics and outstanding customer support.
Required employees number
1
Posted On
Jul 03, 2025
Expiry Date
Aug 02, 2025
Photo
Required
CV Language
English
