Job ID
47485
Job Title
Front Office Manager
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1- Led the cultural shift from transactional service to exceptional guest experiences.
2- Implemented new service standards and a proactive guest recovery protocol.
3- Drove revenue growth through strategic room management, upselling, and performance tracking.
4-Streamlined operations with PMS integration and optimized inter-department
communication.
5- Built and mentored a high-performing front office team, fostering empowerment
and future leaders.
6- Ensured security, compliance, and crisis readiness across all guest touchpoints.
2- Implemented new service standards and a proactive guest recovery protocol.
3- Drove revenue growth through strategic room management, upselling, and performance tracking.
4-Streamlined operations with PMS integration and optimized inter-department
communication.
5- Built and mentored a high-performing front office team, fostering empowerment
and future leaders.
6- Ensured security, compliance, and crisis readiness across all guest touchpoints.
Qualifications
1-A minimum of 5-7 years of progressive experience in Front Office operations, with at least 3 years in a Front Office Manager role in a full-service hotel.
2-Must have demonstrable experience in revenue management principles, with a strong understanding of PMS systems and their reporting capabilities.
2-Must have demonstrable experience in revenue management principles, with a strong understanding of PMS systems and their reporting capabilities.
Specific Vacancy Requirements
- Exceptional interpersonal and communication skills, with the ability to engage confidently with guests, staff, and corporate stakeholders.
- A natural leader and mentor, with the ability to inspire a team and manage performance fairly and firmly.
- Technologically proficient in hotel PMS, Microsoft Office Suite, and central reservations systems.
- Fluent in English and Arabic is essential.
- A natural leader and mentor, with the ability to inspire a team and manage performance fairly and firmly.
- Technologically proficient in hotel PMS, Microsoft Office Suite, and central reservations systems.
- Fluent in English and Arabic is essential.
Salary and Benefits
- As per Dama Rose Hotel salary scale.
- Social Security.
- Medical Insurance.
- Social Security.
- Medical Insurance.
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Meridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction.
Required employees number
1
Posted On
Mar 25, 2026
Expiry Date
Apr 24, 2026
