Job ID
48395
Job Title
Passenger Services Manager
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
Operations - Engineering - Administrative
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
• Oversee passenger handling operations to ensure efficient processing and high service standards across all touchpoints.
• Coordinate with airlines and government agencies to ensure compliance with operational, safety, and security protocols.
• Manage check-in and boarding processes and coordinate with the other departments.
• Ensure compliance with KPIs and maintain high passenger satisfaction results.
• Implement standard operating procedures (SOPs) for passenger handling, ensuring consistent execution and service quality.
• Manage airline and service provider relations related to passenger services to maintain performance standards, address issues, and ensure contractual compliance.
• Respond to service disruptions or irregular operations (IROPS), coordinating passenger care, communication, and recovery actions.
• Lead passenger experience initiatives by monitoring feedback, identifying improvement areas, and ensuring service excellence.
• Conduct regular inspections and audits of passenger handling areas to ensure operational readiness and safety compliance.
• Supervise and develop passenger handling staff, providing guidance, training, and performance evaluations.
• Prepare operational reports on passenger volumes, service performance, and incident handling for management review.
• Coordinate with airlines and government agencies to ensure compliance with operational, safety, and security protocols.
• Manage check-in and boarding processes and coordinate with the other departments.
• Ensure compliance with KPIs and maintain high passenger satisfaction results.
• Implement standard operating procedures (SOPs) for passenger handling, ensuring consistent execution and service quality.
• Manage airline and service provider relations related to passenger services to maintain performance standards, address issues, and ensure contractual compliance.
• Respond to service disruptions or irregular operations (IROPS), coordinating passenger care, communication, and recovery actions.
• Lead passenger experience initiatives by monitoring feedback, identifying improvement areas, and ensuring service excellence.
• Conduct regular inspections and audits of passenger handling areas to ensure operational readiness and safety compliance.
• Supervise and develop passenger handling staff, providing guidance, training, and performance evaluations.
• Prepare operational reports on passenger volumes, service performance, and incident handling for management review.
Qualifications
* Bachelor’s Degree in Aviation Management, Business Administration, or a related discipline.
* Minimum 5 years working experience, 3 years in a relevant supervisory position, 2 years GCC experience is a plus.
* Strong understanding of passenger handling operations, service delivery standards, and airline coordination.
* Excellent leadership, communication, and problem-solving skills in dynamic, high-traffic environments.
* Knowledge of aviation safety, security, and regulatory requirements (ICAO, IATA, and local CAA).
* Ability to manage multiple stakeholders and ensure smooth collaboration during regular and irregular operations.
* ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role (this point to be available for all roles that have SAP access).
* Minimum 5 years working experience, 3 years in a relevant supervisory position, 2 years GCC experience is a plus.
* Strong understanding of passenger handling operations, service delivery standards, and airline coordination.
* Excellent leadership, communication, and problem-solving skills in dynamic, high-traffic environments.
* Knowledge of aviation safety, security, and regulatory requirements (ICAO, IATA, and local CAA).
* Ability to manage multiple stakeholders and ensure smooth collaboration during regular and irregular operations.
* ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role (this point to be available for all roles that have SAP access).
Salary and Benefits
as per salary scale.
About us
UCK Airports is an international consortium established by UCC Holding, ASSETS Investments, CENGIZ Holding and KALYON Holding. The consortium has signed a concession agreement to invest, develop, expand, construct, and operate Damascus International Airport. Valued at USD 4 billion, the project represents one of the largest investments in Syria's history and underscores strong international confidence in the future of the country's aviation sector.
Required employees number
1
Posted On
May 13, 2026
Expiry Date
Jun 12, 2026
