Job ID
48400
Job Title
Senior Concessions & Retail Manager
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
Operations - Administrative
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Relationship Management & Stakeholder Engagement
• Build and maintain strong, long-term relationships with concessionaires, investors, and retail partners.
• Act as the primary point of contact between concessionaires and DAM, ensuring clear communication and alignment.
• Create strategic collaboration between internal functional teams and concessionaire organizations.
• Represent DAM in discussions and negotiations with concessionaires to achieve mutually beneficial outcomes.
2. Commercial Strategy & Business Planning
• Contribute to the development and execution of the commercial strategy for concessions and retail.
• Identify, prioritize, and manage key concessionaires based on performance and strategic value.
• Develop and implement joint business plans, marketing initiatives, and engagement strategies with concessionaires.
• Align sales growth objectives with partners and monitor progress against targets.
• Identify market trends, risks, and new business opportunities to enhance revenue and customer experience.
3. Performance Management & Reporting
• Monitor concessionaire performance against KPIs, sales targets, and contractual obligations.
• Develop and maintain dashboards and reports (daily, weekly, monthly) to track performance metrics including SPP, RPP, ATV, sales/sqm, and conversion rates.
• Prepare sales forecasts and manage performance tracking on a regular basis.
• Provide management with insights, reports, and recommendations to support decision-making.
4. Contract & Compliance Management
• Oversee the full lifecycle of concession contracts including onboarding, handover, renewals, amendments, and terminations.
• Ensure concessionaires comply with operating hours, pricing policies, reporting requirements, and quality standards.
• Maintain accurate documentation for all contractual, compliance, and operational activities.
• Issue formal communications including notices, warnings, and contractual correspondence as required.
• Ensure adherence to company policies including data protection and regulatory requirements.
5. Resolution & Operational Oversight Issue
• Identify and resolve operational issues, disputes, and claims raised by concessionaires.
• Monitor the operating environment and concessionaire activities to ensure smooth operations.
• Support concessionaires in maximizing sales through promotions, product mix optimization, and visual merchandising guidance.
• Take corrective actions in cases of non-compliance, coordinating with relevant stakeholders.
• Support operational readiness for new store openings and closures.
6. Team Leadership & Internal Coordination
• Lead and supervise the concessions commercial team including the Concessions & Retail Operations Supervisor and Specialists.
• Coordinate with cross-functional teams to support concessionaire success and operational efficiency.
• Drive a culture of accountability, performance, and continuous improvement within the team.
• Provide coaching, mentoring, and professional development support to team members.
7. Additional Responsibilities
• Prepare memos, reports, and presentations for management related to concessionaire performance and decisions.
• Participate in relevant industry events related to retail, F&B, hospitality, and airport commercial activities.
• Perform other duties as assigned by management within the scope of the role.
• Build and maintain strong, long-term relationships with concessionaires, investors, and retail partners.
• Act as the primary point of contact between concessionaires and DAM, ensuring clear communication and alignment.
• Create strategic collaboration between internal functional teams and concessionaire organizations.
• Represent DAM in discussions and negotiations with concessionaires to achieve mutually beneficial outcomes.
2. Commercial Strategy & Business Planning
• Contribute to the development and execution of the commercial strategy for concessions and retail.
• Identify, prioritize, and manage key concessionaires based on performance and strategic value.
• Develop and implement joint business plans, marketing initiatives, and engagement strategies with concessionaires.
• Align sales growth objectives with partners and monitor progress against targets.
• Identify market trends, risks, and new business opportunities to enhance revenue and customer experience.
3. Performance Management & Reporting
• Monitor concessionaire performance against KPIs, sales targets, and contractual obligations.
• Develop and maintain dashboards and reports (daily, weekly, monthly) to track performance metrics including SPP, RPP, ATV, sales/sqm, and conversion rates.
• Prepare sales forecasts and manage performance tracking on a regular basis.
• Provide management with insights, reports, and recommendations to support decision-making.
4. Contract & Compliance Management
• Oversee the full lifecycle of concession contracts including onboarding, handover, renewals, amendments, and terminations.
• Ensure concessionaires comply with operating hours, pricing policies, reporting requirements, and quality standards.
• Maintain accurate documentation for all contractual, compliance, and operational activities.
• Issue formal communications including notices, warnings, and contractual correspondence as required.
• Ensure adherence to company policies including data protection and regulatory requirements.
5. Resolution & Operational Oversight Issue
• Identify and resolve operational issues, disputes, and claims raised by concessionaires.
• Monitor the operating environment and concessionaire activities to ensure smooth operations.
• Support concessionaires in maximizing sales through promotions, product mix optimization, and visual merchandising guidance.
• Take corrective actions in cases of non-compliance, coordinating with relevant stakeholders.
• Support operational readiness for new store openings and closures.
6. Team Leadership & Internal Coordination
• Lead and supervise the concessions commercial team including the Concessions & Retail Operations Supervisor and Specialists.
• Coordinate with cross-functional teams to support concessionaire success and operational efficiency.
• Drive a culture of accountability, performance, and continuous improvement within the team.
• Provide coaching, mentoring, and professional development support to team members.
7. Additional Responsibilities
• Prepare memos, reports, and presentations for management related to concessionaire performance and decisions.
• Participate in relevant industry events related to retail, F&B, hospitality, and airport commercial activities.
• Perform other duties as assigned by management within the scope of the role.
Qualifications
* Bachelor’s degree in business administration, Retail Management, Hospitality Management, or a related discipline.
* Minimum 8–10 years of experience in retail operations, F&B/hospitality/duty-free, with solid experience in shopping malls, airports, and large commercial operations, ideally in an airport environment.
• High level of managerial skills including planning, follow-up, and research for all business-related requirements.
• Strong understanding of large and complex commercial environments including retail, F&B, and duty-free.
• Deep knowledge of commercial KPIs: SPP, RPP, ATV, sales/sqm, conversion rates, and occupancy.
• Operational management and problem-solving capability.
• High level of self-organization, analytical skills, accuracy, and follow-up.
• Ability to handle day-to-day operational issues quickly and effectively.
* Minimum 8–10 years of experience in retail operations, F&B/hospitality/duty-free, with solid experience in shopping malls, airports, and large commercial operations, ideally in an airport environment.
• High level of managerial skills including planning, follow-up, and research for all business-related requirements.
• Strong understanding of large and complex commercial environments including retail, F&B, and duty-free.
• Deep knowledge of commercial KPIs: SPP, RPP, ATV, sales/sqm, conversion rates, and occupancy.
• Operational management and problem-solving capability.
• High level of self-organization, analytical skills, accuracy, and follow-up.
• Ability to handle day-to-day operational issues quickly and effectively.
Salary and Benefits
as per salary scale.
About us
UCK Airports is an international consortium established by UCC Holding, ASSETS Investments, CENGIZ Holding and KALYON Holding. The consortium has signed a concession agreement to invest, develop, expand, construct, and operate Damascus International Airport. Valued at USD 4 billion, the project represents one of the largest investments in Syria's history and underscores strong international confidence in the future of the country's aviation sector.
Required employees number
1
Posted On
May 13, 2026
Expiry Date
Jun 12, 2026
