Job ID
48401
Job Title
Car Park Operations Manager
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
Operations - Administrative - Commerce/Contracts
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Car Park Operations Management
• Manage day-to-day operations of all parking areas including short-term/premium parking, long-term parking, staff parking, car rental operations, and valet services.
• Ensure smooth vehicle entry and exit flow with proper signage and guidance systems while maintaining a safe and organized parking environment.
• Manage shift planning, staffing, and operational continuity across all parking zones.
• Oversee the Car Park Operations Supervisors and Valet Services Officers to ensure consistent service standards.
2. Revenue Management & Optimization
• Maximize parking revenue through pricing strategies (hourly, daily, premium tires) and product segmentation (economy vs. premium).
• Monitor occupancy levels, revenue per space, and peak vs. off-peak demand patterns.
• Identify and eliminate revenue leakage including manual overrides and system gaps.
• Identify new revenue opportunities such as reserved parking, subscription/staff packages, and partnerships with car rental, bus, and ride-hailing operators.
• Coordinate with Finance on revenue reporting, billing, and reconciliation.
3. System & Equipment Management
• Ensure proper functioning of all parking systems including ticketing machines, barriers and gates, ANPR (Automatic Number Plate Recognition) systems, and payment systems (cashless, kiosks, online).
• Coordinate maintenance and upgrades of parking equipment in collaboration with IT and Maintenance teams.
• Ensure minimal system downtime and resolve issues efficiently.
• Evaluate and recommend technology enhancements to improve revenue capture and customer experience.
4. Traffic Flow & Capacity Management
• Manage vehicle flow during peak hours, flight waves, and special events.
• Optimize use of available capacity across all parking zones.
• Implement temporary traffic management plans when needed.
• Coordinate with Airport Operations on ground transport and traffic flow management.
5. Customer Experience
• Ensure a smooth and convenient parking experience with clear signage, wayfinding, and minimized queue times.
• Ensure easy and accessible payment options for all customer segments.
• Handle and resolve customer complaints promptly and professionally.
• Improve accessibility and convenience for all users including special needs passengers.
6. Team Management & Development
• Manage the operational team including Car Park Supervisors, Car Park Officers, and Valet Services Officers.
• Ensure proper shift planning, training, and performance monitoring across all team levels.
• Conduct regular performance reviews and support professional development of team members.
• Foster a customer-focused, safety-conscious, and high-performance team culture.
7. Compliance, Safety & Security
• Ensure compliance with airport regulations, health & safety standards, and cleanliness requirements across all parking areas.
• Coordinate with Security on surveillance, incident management, and vehicle-related security matters.
• Ensure safety for customers and pedestrians during all vehicle movements.
• Maintain documentation of safety inspections, incident reports, and compliance records.
8. Reporting & Performance Tracking
• Prepare daily, weekly, and monthly performance reports including occupancy and revenue analysis, incident reports, and system downtime summaries.
• Provide insights and recommendations for operational and commercial improvement.
• Coordinate with the Commercial department on pricing strategy, promotions, and marketing activities.
• Perform other duties as assigned by management within the scope of the role.
• Manage day-to-day operations of all parking areas including short-term/premium parking, long-term parking, staff parking, car rental operations, and valet services.
• Ensure smooth vehicle entry and exit flow with proper signage and guidance systems while maintaining a safe and organized parking environment.
• Manage shift planning, staffing, and operational continuity across all parking zones.
• Oversee the Car Park Operations Supervisors and Valet Services Officers to ensure consistent service standards.
2. Revenue Management & Optimization
• Maximize parking revenue through pricing strategies (hourly, daily, premium tires) and product segmentation (economy vs. premium).
• Monitor occupancy levels, revenue per space, and peak vs. off-peak demand patterns.
• Identify and eliminate revenue leakage including manual overrides and system gaps.
• Identify new revenue opportunities such as reserved parking, subscription/staff packages, and partnerships with car rental, bus, and ride-hailing operators.
• Coordinate with Finance on revenue reporting, billing, and reconciliation.
3. System & Equipment Management
• Ensure proper functioning of all parking systems including ticketing machines, barriers and gates, ANPR (Automatic Number Plate Recognition) systems, and payment systems (cashless, kiosks, online).
• Coordinate maintenance and upgrades of parking equipment in collaboration with IT and Maintenance teams.
• Ensure minimal system downtime and resolve issues efficiently.
• Evaluate and recommend technology enhancements to improve revenue capture and customer experience.
4. Traffic Flow & Capacity Management
• Manage vehicle flow during peak hours, flight waves, and special events.
• Optimize use of available capacity across all parking zones.
• Implement temporary traffic management plans when needed.
• Coordinate with Airport Operations on ground transport and traffic flow management.
5. Customer Experience
• Ensure a smooth and convenient parking experience with clear signage, wayfinding, and minimized queue times.
• Ensure easy and accessible payment options for all customer segments.
• Handle and resolve customer complaints promptly and professionally.
• Improve accessibility and convenience for all users including special needs passengers.
6. Team Management & Development
• Manage the operational team including Car Park Supervisors, Car Park Officers, and Valet Services Officers.
• Ensure proper shift planning, training, and performance monitoring across all team levels.
• Conduct regular performance reviews and support professional development of team members.
• Foster a customer-focused, safety-conscious, and high-performance team culture.
7. Compliance, Safety & Security
• Ensure compliance with airport regulations, health & safety standards, and cleanliness requirements across all parking areas.
• Coordinate with Security on surveillance, incident management, and vehicle-related security matters.
• Ensure safety for customers and pedestrians during all vehicle movements.
• Maintain documentation of safety inspections, incident reports, and compliance records.
8. Reporting & Performance Tracking
• Prepare daily, weekly, and monthly performance reports including occupancy and revenue analysis, incident reports, and system downtime summaries.
• Provide insights and recommendations for operational and commercial improvement.
• Coordinate with the Commercial department on pricing strategy, promotions, and marketing activities.
• Perform other duties as assigned by management within the scope of the role.
Qualifications
* Bachelor’s degree in business administration, Operations Management, Engineering/Transport Management, Logistics, or a related field.
* Minimum 8–10 years of experience in parking operations, transport/mobility, facility or asset management in large-scale operations (airports, malls, hospitals, or mixed-use assets).
* Strong understanding of parking operations, pricing strategies, traffic flow management, revenue control, and leakage prevention.
* Technical awareness of parking equipment and systems including ANPR, barriers, ticketing, and cashless payment technologies.
* Analytical mindset with ability to monitor occupancy, yield per bay, and peak demand data.
* Strong operational management and problem-solving skills.
* High level of self-organization, accuracy, and follow-up capability.
* Ability to handle day-to-day operational issues quickly and effectively.
* Minimum 8–10 years of experience in parking operations, transport/mobility, facility or asset management in large-scale operations (airports, malls, hospitals, or mixed-use assets).
* Strong understanding of parking operations, pricing strategies, traffic flow management, revenue control, and leakage prevention.
* Technical awareness of parking equipment and systems including ANPR, barriers, ticketing, and cashless payment technologies.
* Analytical mindset with ability to monitor occupancy, yield per bay, and peak demand data.
* Strong operational management and problem-solving skills.
* High level of self-organization, accuracy, and follow-up capability.
* Ability to handle day-to-day operational issues quickly and effectively.
Salary and Benefits
as per salary scale.
About us
UCK Airports is an international consortium established by UCC Holding, ASSETS Investments, CENGIZ Holding and KALYON Holding. The consortium has signed a concession agreement to invest, develop, expand, construct, and operate Damascus International Airport. Valued at USD 4 billion, the project represents one of the largest investments in Syria's history and underscores strong international confidence in the future of the country's aviation sector.
Required employees number
1
Posted On
May 13, 2026
Expiry Date
Jun 12, 2026
